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No incidents reported.
Past incidents
Intermittent activity2026-08-20›
Degraded · 2026-08-19 11:12 → 2026-08-20 05:42
2026-08-20 05:42Resolved
Outage was resolved at 00:30 this morning. All systems restored. Thank you for your patience.
2026-08-19 13:33
Upstream provider reports that they are still investigating and will report findings/repair plan soonest.
2026-08-19 13:26
Investigation to resolve the matter still in works. Our team are working diligently to resolve it as quickly as possible. Status on our Business Support Whatsapp (069 653 4035) : its been brought to our attention, that unfortunately we are unable to receive or retrieve your messages sent, if the connection drops. Please use 'support@rocking.co.za'
2026-08-19 11:49
Issue has been escalated to upstream service provider, marked as "urgent". No time to resolution guessable as yet. Apologies for the inconvenience.
2026-08-19 11:12
Unknown fault across our fibre link that is causing intermittent activity. Team are currently investigating We appreciate your patience
Power outage in Westlake and surrounds2026-08-06›
Outage · 2026-08-05 10:40 → 2026-08-06 10:26
2026-08-06 10:26Resolved
Power has been restored and all services are not operational.
2026-08-06 07:23
Power was restored just after midnight. Most of our equipment has recovered. Internet is back for 90% of the network, we're investigating 2 routers offline.
2026-08-05 16:30
We've received the following; Please be advised that there has been significant cable theft and vandalism at the corner of the M3 and Steenberg Road. The City of Cape Town and its contractors have been on site since this morning attending to the damage. Unfortunately, there is currently no indication as to when electricity will be restored, as the incident has resulted in widespread power disruptions in the surrounding area. We will provide further updates as soon as additional information becomes available.
2026-08-05 14:56
We still have no feedback from CoTC.
2026-08-05 12:32
Update @ 12:30 Power has been restored to the Steenberg Business park. Westlake Square still down.
2026-08-05 11:52
Outage is ongoing. No feedback from CoCT. We're into the 7th hour. Our batteries are built for 4 hours off and 4 hours on before going off for 4 hours again (Stage 6 load shedding). We're sorry for the inconvenience cause, but this situation is out of our control.
2026-08-05 10:40
Dear Sir/Madam Please be advised that there is a current power outage affecting Westlake Square due to cable theft in the Tokai area. The Body Corporate reported to the City of Cape Town this morning, and we are awaiting further feedback. We apologise for any inconvenience caused and appreciate your patience while the issue is being attended to. We will provide an update as soon as we receive additional information regarding the outage. Thank you for your understanding.
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What our clients say on Google
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Best IT company that I have ever dealt with. They are efficient and display extensive knowledge. Their team is approachable and easy to communicate with, always willing to assist. Highly recommend their services.
Olivia Abrahams
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We've moved all services to Rocking Connect as we previously just had our Fibre and phone lines with them for the last 6 years. However, it seemed like a natural move for them to assist us with all of our necessary IT support, and they have been incredibly helpful and always available! Their team is amazing.
Mallory Kuyk-Michaels
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We recently went down due to cable theft and the moment we lodged a fault ticket Rocking was on it and kept us up to date and we were back up and running in no time. Thank you Rocking!
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The best team to work with! Tim is always super quick to help and they always get the job done.
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I’ve had a great experience working with Rocking Connect as our IT support partner. The team is always responsive, helpful and quick to assist whenever we have an issue or support request. Their turnaround times are excellent, communication is clear, and I can rely on them to get things resolved efficiently. I am very happy with the level of service and support we receive and would happily recommend Rocking Connect to other businesses looking for a reliable IT support partner.
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Been with Rocking Connect for a few years now and always had reliable Internet connectivity and great personalized service. I have my business and home connection through Rocking Connect.
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